I am done with great things and big plans, great intuitions and big success. I am for those tiny, invisible loving human forces that work from individual to individual, creeping through the crannies of the world like so many rootlets, or like the capillary oozing of water, which, if given time, will rend the hardest monuments of pride.
~ William James
“Every person in this room… you’re going to be in the customer service business. And that’s what I’m obsessed with.”
“Too many businesses are trying to act like a 19 yr old guy. Just trying to close the deal”
“Advertising is over. We have to have a “thank you economy”
“We are completely underestimating the value of thank you and you’re welcome”
“People are not buying content” because so much content is available for free, but “experience is extremely valuable.”
“The people who are giving customer service are winning, and the ones who aren’t are losing.”
“The reason we love our parents is because they loved us first. Companies need to do the same thing. They need to start caring”
“Don’t take it for granted. Life is so good, I’m scared. I’m thankful.”
“Be driven by gratitude.”
“There is nobody more obsessed with me then hanging out with 90yr. old people. They never say I wish I made more money.”
“You can’t scale caring, it’s not authentic.”
“Care about your users/customers 1st before you sell them on anything. Close slower. Soft sell.”
“Surround yourself with awesome people. Don’t take consumers/employees for granted.”
“Abolish the notion that social media will help your biz blow up over night – building successful biz takes patience & time”
“Have patience. Google Analytics is not a real indicator of how good you are. Stay authentic, don’t panic.”
“Be authentic everyday!”